Terms of Service

By clicking accept, signing an order form, or using any part of the service, you confirm that you have read these Terms, that you are authorized to bind your organization, and that your organization agrees to be bound. If you do not agree, do not use the service.

Aerlou provides an AI front desk platform that answers inbound calls and SMS, routes callers, books appointments, runs outbound follow-up campaigns, and syncs conversation context to connected CRM, EMR, and calendar systems. Features, limits, and behavior may evolve. Aerlou will give reasonable notice for material changes that reduce core functionality on a paid plan.

Aerlou is intended for business users aged 18 and over. You agree to provide accurate registration information, to keep credentials confidential, and to be responsible for all activity that occurs under your account. You will notify Aerlou promptly of any suspected unauthorized access at security@aerlou.com.

Paid plans are billed monthly or annually based on your order. Fees are charged in advance and are non-refundable except where required by law or expressly stated in writing. Plans renew automatically for the same term unless cancelled before the renewal date. Aerlou may revise pricing on renewal with at least 30 days' written notice.

Usage-based components, including outbound minutes, SMS volume, and premium model usage, are metered and billed at the end of each cycle. Unpaid balances may result in suspension after written notice and a reasonable cure period.

You retain all rights to the data you submit to Aerlou and to the transcripts, recordings, and outputs generated for your account (collectively, Customer Data). You grant Aerlou a limited, worldwide, royalty-free license to process Customer Data solely to provide, maintain, secure, and improve the service for you.

Aerlou does not use Customer Data to train third-party foundation models. Aerlou may use de-identified, aggregated information to operate, secure, and improve the service.

You agree not to use the service to:

• place, receive, or generate calls or messages that are unlawful, harassing, deceptive, or abusive;
• conduct prohibited robocalling, spam, scams, or unsolicited mass outreach in violation of telephony or messaging regulations;
• impersonate any individual or organization without authorization;
• infringe intellectual property, privacy, or publicity rights of any third party;
• reverse engineer, decompile, or scrape the service except as permitted by law;
• interfere with the integrity, performance, or security of the service.

Aerlou may suspend access without notice if your use poses a security, legal, or reputational risk to the platform or other customers.

You are responsible for complying with all applicable telephony and messaging laws in every jurisdiction where you place or receive calls or texts through Aerlou. This includes obtaining and documenting the consents required for call recording, transcription, AI disclosures, automated dialing, and SMS marketing.

Aerlou provides configurable greetings, consent notices, and disclosure templates. You are responsible for selecting, customizing, and maintaining the disclosures appropriate to your callers and your jurisdiction. Aerlou is not your lawyer.

If you intend to handle protected health information through Aerlou, you must sign a Business Associate Agreement with Aerlou before doing so. Healthcare customers without an executed BAA agree not to send protected health information into the platform. Aerlou maintains HIPAA-aligned safeguards described in our Privacy Policy.

Aerlou connects to CRM, EMR, calendar, telephony, and messaging providers operated by third parties. Your use of those services is governed by their own terms. Aerlou is not responsible for the availability, accuracy, or behavior of any third-party service or for actions taken in a third-party system based on data Aerlou pushes to it on your instruction.

The Aerlou software, models, brand, content, and documentation are owned by Aerlou and its licensors. Subject to these Terms, Aerlou grants you a non-exclusive, non-transferable, revocable right to access and use the service during your subscription. No other rights are granted. Feedback you provide may be used by Aerlou without obligation.

Each party agrees to protect the other's non-public business information disclosed in connection with the service, to use it only to perform under these Terms, and to apply at least the same standard of care it applies to its own confidential information.

Aerlou targets high availability for paid plans and provides support consistent with the plan you purchased. Specific uptime commitments, response times, and credits, where offered, are set out in the applicable order form or service-level addendum. Aerlou may perform scheduled maintenance and will give reasonable notice where practical.

The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Aerlou disclaims all warranties, whether express, implied, or statutory, including merchant- ability, fitness for a particular purpose, and non-infringement. Aerlou does not warrant that the service will be uninterrupted, error-free, or that AI-generated output will always be accurate. You are responsible for reviewing AI outputs before acting on them.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, arising out of or related to the service.

Each party's total aggregate liability under these Terms will not exceed the fees paid by you to Aerlou for the service during the 12 months immediately preceding the event giving rise to the claim. These limits apply even if a remedy fails of its essential purpose.

You agree to defend, indemnify, and hold Aerlou and its affiliates harmless from any claim, loss, or liability arising out of your Customer Data, your configuration of the AI agents, your failure to obtain required consents, your violation of telephony or messaging laws, or your breach of these Terms.

Either party may terminate a subscription for material breach that is not cured within 30 days of written notice. Aerlou may suspend or terminate immediately for security, legal, or acceptable-use violations. On termination, your access ends and Aerlou will, on written request and within 30 days, make Customer Data available for export, after which it may be deleted in line with the Privacy Policy.

Aerlou may update these Terms from time to time. Material changes will be communicated to account administrators at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the jurisdiction in which Aerlou's contracting entity is established, without regard to its conflicts of law rules. The parties agree to resolve disputes through good-faith negotiation and, failing that, in the courts of that jurisdiction. Nothing in this section limits a party's right to seek injunctive relief for misuse of confidential information or intellectual property.

Questions about these Terms, requests for a Business Associate Agreement, or notices required under these Terms can be sent to legal@aerlou.com. General inquiries run through contact@aerlou.com.